Wholesale ordering FAQ

There is no fixed minimum order quantity. Buyers can discuss the product mix and quantity that suit their market.

Yes. Different product styles, sizes, colours and finishes can be combined within the same confirmed order programme.

Yes. Samples are recommended for shape, dimensions, clay colour, moss character and acceptable handmade variation. Sample arrangements depend on the selected product and process.

The typical production lead time is 60–90 days after the product details and order are confirmed. Shipment time is separate.

Performance depends on the clay body, firing, drainage, saturation, climate and use. Tell us the destination and required standard before quotation; buyer-specific testing must be confirmed rather than assumed.

Handmade dimensions may vary by approximately 1–2 cm. Clay tone, firing marks and cultivated moss surfaces also vary naturally; approved samples and agreed tolerances provide the reference.

Matching saucers are available for selected product families. Confirm the pot code, base size and finish so the current match can be checked.

Options can include logo embossing during forming, carton labels, barcodes, customer-branded packaging and retail packing, subject to the project.

Packing is designed around the product shape, nesting, protection, carton strength, labels and shipment mode. Pallet and container plans are confirmed after the item mix is fixed.

No. Packing quantities are flexible and are organised around the selected products, protection requirements and shipment plan.

Provide item codes or reference images, finish, quantity, destination country and port, target timing, shipment preference, packing needs and any compliance requirements.